Patient Policy

We are a private billing practice. Payment is required at the time of booking.

We do not guarantee any prescriptions, treatments, or documents.

Refunds are not issued if a referral for a physical examination is required.

Our services do not qualify for a Medicare rebate.

This information is available on the existing website. We are a private building facility who provide assistance with Medicare rebate. However there is an out-of-pocket expense to cover for the gap of the fee. We do provide invoices for the fee paid that can be used to claim the fee by any third-party providers/private insurance.

Deposit of 50% of the total fee is required at the time of booking to confirm the slot and the remainder 50% can be paid up to 2 days before the scheduled appointment 

Refund in case of no-show cancellation and rescheduling within 48 hours of the scheduled appointment 

If the appointment is rescheduled before two days of the existing appointment, then there won’t be any charge 

Case of cancellation of an appointment after confirming the booking and up to 2 days before the scheduled appointment fee of 5% of the total consultation fee is charged against the administrative work 

The fee is charged for the time and professional opinion provided by the doctors. as an organisation, We only provide the platform for the clients to connect with the respective doctors and do not guarantee any specific outcome in regard to diagnosis, medication, treatment, reports etc. This should be discussed and clarified with your doctor during the appointment .

We do not provide any scripts in between the appointment if needed a charge of hundred dollars will be required to be paid for any script if agreed by the doctor

COVID-19 clearance, Work Cover forms, Gym Cancellation Certs, Mental Health Plans, etc.

COVID-19 release clearances must be obtained from the State Public Health Unit. For further guidance, contact the National Coronavirus Helpline

Delhi health service we do not make any face-to-face contact or share any space with the patience therefore formation around COVID-19 does not seem relevant for work