Appointments
Schedule Your First Appointment
- Please contact us using the phone number or email provided. Preferably with the Medicare details, and personal details. Once the booking is confirmed, you will be requested to complete some forms containing identification details and relevant health-related history. Some forms might vary among different specialties, individual specialists, and considering any specific aspect mentioned in the referral letter. Part payment will be required to reserve the scheduled appointment.
- If you have WorkCover or DVA, you will need to provide approval for providing the care at the time of scheduling the first appointment.
- Please advise if you like to be on the cancellation list, for filling slots for any appointments being cancelled.
Preparing For the First Appointment
Here are some tips to help you prepare:
By following these tips and preparing for your Telehealth appointment with a medical specialist, you can ensure that you have a successful and productive appointment. If you have any questions or concerns about Telehealth, don’t hesitate to ask the specialist or the office for more information.
Complete and send any information, forms, and assessment tools that have been advised to you, well in advance, of your appointment.
Make sure your device (phone, computer, tablet) is working properly and that you have a reliable internet connection. Test the video and audio capabilities to ensure that you can see and hear the specialist clearly.
Choose a quiet and private space for your Telehealth appointment where you won’t be interrupted or distracted. This will help you focus on the conversation with the specialist.
Write down any questions or concerns you have for the specialist before the appointment. This will help you remember everything you want to discuss during the appointment.
Have your medical history, any recent test results, and a list of current medications ready for the specialist to review. This will help them get a better understanding of your health and provide more personalized care.
Be ready to describe your symptoms and how long you have been experiencing them. The more information you can provide, the better the specialist will be able to diagnose and treat your condition.
Treat your Telehealth appointment like an in-person appointment and be on time. This will help the specialist stay on schedule and give you the full amount of time allotted for your appointment.
Have a pen and paper ready to take notes during the appointment. This will help you remember any important information or instructions the specialist gives you.
If you need anyone to accompany you during the consultation, inform the doctor about having another person present with you.
Before the session ends, ensure you have discussed the further plan regarding treatment, any investigations/assessments required, and follow-up.
Please stay calm and respectful. There can be disagreements between your understanding of the health issue, and the opinion provided by the doctors. Also, the outcome of the consultation might be different from your expectations. Share your concerns or disagreements with your doctor, or, schedule a time to revisit the issues after taking time to reflect on the advice provided. Any disrespectful or intimidating behaviour will not be tolerated and might result in the termination of the consultation and the fee will be forfeited. The doctor has the right to refer you back to the GP and decline any further consultation.
The doctor will write to your referring GP about the key findings, provision diagnosis, and management plan. You may schedule an appointment with your GP after the consultation for any further clarification required.
It can take up to a few days to receive your eScripts and any other information that your doctor chooses to share with you. Please have patience.
Follow-Up Appointments
The follow-up appointments are scheduled as advised by your treating specialist. It can be booked any time after the consultation. It is advised to book your follow-up appointment at the earliest to avoid delays due to limited availability and high demand.
A new GP referral will be required every year in case of ongoing consultations, as per medicare policies.
Assessments
Where required, comprehensive assessment for diagnostic purposes using standardized tools is conducted by the doctors/ allied professionals for conditions such as ADHD, Personality Disorders, Neurological Disorders, Chronic Pain Conditions, etc. These are recommended during the consultations. Please confirm the cost involved, the need for separate appointments, the referral to other professionals, and the timelines for the preparation of reports.
Being a Telehealth service, we do not have provision for all diagnostic investigations. Certain radiology investigations, ECG, EEG, etc advised by your specialist can be completed with the assistance of your general practitioner. You can seek clarification from your doctor about pathways to complete them.
Reports / forms /support letters
Completion of forms such as NDIS/ Disability / Workcover / Employment related etc. should be discussed with your specialist during consultation including any fee to be paid for the same.
Some doctors provide Medico-legal Reports. However, this can be discussed with your specialist including the charges involved.
