1. Appointment Deposit: To secure your consultation, a deposit of 50% of the consultation fee is required upon booking. Your appointment will not be confirmed until this deposit is received.

2. Remaining Balance: The remaining 50% of the consultation fee must be paid at least 2 days before your scheduled appointment.

3. Mode of payment: you can pay the fee by direct deposit, BPAY, or by credit/debit card (using website or over phone with admin staff). The credit/ debit card payments attract a transaction charge that has to be paid to the card issuer and payment processor. This can be avoided by choosing direct deposit as the preferred payment option.

4. Fee Structure: Prior to booking, please confirm the fee structure with us, as it varies among specialists. Please note that we do not operate on a bulk billing basis, and all services will require out-of-pocket payment.

5. Consultation Fees: The consultation fee is for the time and professional opinion of the specialist and is not influenced by the outcome, which may not always align with your expectations. As an organization, we only provide the platform for the clients to connect with the respective doctors and do not guarantee any specific outcome regarding diagnosis, medication, treatment, reports, etc. This should be discussed and clarified with your doctor during the appointment.

6. Cancellation and Rescheduling:
     a) If you need to cancel or fail to attend your appointment without providing at least one week’s notice, your deposit will be forfeited.
     b) For cancellations made more than one week prior, a 5% processing fee will apply to cover administrative costs.
     c) If you wish to reschedule, please contact us more than one week in advance of your scheduled appointment.

7. No-Show Policy: In the event of non-attendance at your appointment, the full fee will be forfeited, or a “No-show” charge will apply if you need to reschedule.

8. Medicare Claims: We will assist you with claims for Medicare rebates.

9. Payment Responsibility: The client receiving the consultation is ultimately responsible for payment. We accept third-party payments; however, if there is a delay or refusal by the third party to pay, the responsibility for settling the account lies with the patient.

10. Scripts in between appointments: We do not provide any scripts in between appointments. If needed a charge of $100 will be required to be paid for any script if agreed by the doctor. Most of the scripts can be organized with your GP.

11. Legal Actions: Please be advised that failure to pay for services rendered may result in legal action in accordance with our policy.