Privacy Policy
1. Introduction
eMed Specialist Pty Ltd. (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) and the Australian Charter of Healthcare Rights.
2. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, address, phone number, email address, date of birth, and gender.
- Health Information: Medical history, current health status, treatment plans, medications, and other health-related information relevant to your care.
- Payment Information: Credit card details or other financial information for billing purposes.
3. Purpose of Collection
We collect your personal information for the following purposes:
- To provide, manage, and improve our telehealth services and consultations.
- To communicate with you regarding appointments, treatment, and health information.
- To process payments and manage billing.
- To comply with legal and regulatory obligations.
- To conduct research and analysis to improve our services.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Healthcare professionals involved in your care.
- Third-party service providers who assist us in delivering our services (i.e. payment processors, IT service providers).
- Regulatory bodies or law enforcement agencies as required by law.
- Other parties with your consent.
5. Your Rights under the Australian Charter of Healthcare Rights As a patient, you have the following rights outlined in the Australian Charter of Healthcare Rights:
- Access: You have the right to access your medical information and to be provided with information about your health.
- Safety: You have the right to receive safe and high-quality health care.
- Respect: You have the right to be treated with dignity and respect.
- Communication: You have the right to receive clear information about your health care and treatment options.
- Participation: You have the right to participate in decisions about your health care.
- Privacy: You have the right to have your personal information kept private and confidential.
6. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from loss, theft, and unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We ensure to follow the guidelines and take all possible steps to maintain security.
7. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights
You have the right to:
- Access the personal information we hold about you through standard processes.
- Request correction of your personal information if it is inaccurate or incomplete.
- Request the deletion of your personal information.
- Opt-out of marketing communications.
- Withdraw consent for the collection and use of your personal information, subject to legal obligations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at eMed Specialist Pty Ltd. Email info@emedspecialist.com.au or call (+61) 0497 098 915
